At The Wired Moon, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a refund and return policy as outlined below.
1. Eligibility for Returns
Items may be returned within 30 days of receipt for a full refund, provided they are in their original condition and packaging. Certain items, such as opened tarot decks or witchcraft kits, may not be eligible for return due to hygiene reasons.
2. Return Process
To initiate a return, please contact our customer service team at support@thewiredmoon.com with your order number and reason for the return. We will provide you with instructions on how to return your item.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
If you have any questions regarding our refund and return policy, please reach out to us.
